Jezoar
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Joined: 11 May 2006
Posts: 3474
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 Posted: Tue Sep 02, 2008 10:44 am Post subject: Know Thy Customer - Computerworld |
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<table border=0 width= valign=top cellpadding=2 cellspacing=7><tr><td valign=top class=j><font style="font-size:85%;font-family:arial,sans-serif"><br><div style="padding-top:0.8em;"><img alt="" height="1" width="1"></div><div class=lh><a href="http://news.google.com/news/url?sa=T&ct=us/8-0&fd=R&url=http://www.computerworld.com/action/article.do%3Fcommand%3DviewArticleBasic%26taxonomyName%3Denterprise_applications%26articleId%3D79545%26taxonomyId%3D87%26intsrc%3Dkc_feat&cid=1241664484&ei=9hi9SLPEEoLM8ATlmIzLAw&usg=AFQjCNFXwpSauWUdhjCnKiV24F4CcWCLKw">Know Thy Customer</a><br><font size=-1><font color=#6f6f6f>Computerworld, MA -</font> <nobr>10 hours ago</nobr></font><br><font size=-1>Customer satisfaction soars and call center costs plummet as customers answer their own questions, enter their own <b>credit card</b> numbers and change their own <b>...</b></font></div></font></td></tr></table>
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